Indus coaching and mentoring training teaches managers to run a GROW coaching conversation, listen, question and give developmental feedback — rehearsed with an AI team member and applied in real one-to-ones over six weeks, with certification on a scored coaching conversation.
Who it is for
Managers and team leaders expected to develop their people; sales and service managers who coach on joint calls and ride-alongs; designated mentors in talent programmes; HR business partners who support both.
Outcomes we commit to
- Managers hold regular, structured one-to-ones — logged and visible to HR within the six-week application phase.
- Development plans exist and are updated for every direct report of a certified manager.
- Certification on a scored AI coaching conversation.
How it runs
Two classroom days on the coaching mindset, GROW, listening and questioning, feedback and field coaching — practised on each participant's real team situations. Six weeks of application: two coaching conversations a week, AI rehearsal beforehand, an Indus coach checking in. A follow-up day on what worked, what didn't and the mentoring set-up.
Field coaching for sales and service
For managers in the field, the programme adds joint-call coaching: pre-call planning, observing without taking over, and a five-minute debrief that changes the next call. This is how Indus trainers coach during every programme's on-the-job phase.
Organisations whose managers and leaders teams Indus has trained
What the programme covers
Frequently asked
What is the difference between coaching and mentoring?
Coaching helps someone find their own answer to a current performance or development question, usually by their manager; mentoring is longer-term guidance from a more experienced person outside the reporting line. The programme teaches both and when to use each.
Which coaching model do you use?
GROW (Goal, Reality, Options, Way forward) as the spine, with Indus field-coaching practice for sales and service managers who coach on joint calls.
How do you know managers actually coach afterwards?
Six weeks of scheduled one-to-ones with an Indus coach checking in, AI-practised conversations in between, and a simple log of sessions and development plans on Indus Smart LMS.
Can you set up a mentoring programme for us?
Yes — mentor and mentee training, matching guidelines and a 6–12 month structure with check-ins.