Building an AI-powered practice environment for a distributed workforce
Challenge. A large enterprise needed employees to practise critical customer conversations consistently before applying them in the workplace.
Solution. Indus designed an AI-enabled role-play experience combining voice interaction, structured evaluation, learner identification, attempt tracking and management reporting, connected with the organization's learning environment to create a single learner journey.
Outcome. Employees received immediate feedback after each practice; learning teams gained visibility into participation, performance and recurring development areas.
Simplifying complex application workflows through digital video
Challenge. Employees needed to understand a business process involving several systems, decision rules, validations and operational steps.
Solution. Indus studied the end-to-end workflow and converted it into a series of structured explainer videos using simple narration, screen-level guidance, examples and visual summaries.
Outcome. A consistent reference resource for onboarding, process adoption and refresher training.
Creating a centralized assessment and reporting environment
Challenge. A distributed workforce required a scalable way to conduct assessments and consolidate results.
Solution. Indus implemented a configurable online assessment environment with question management, learner records, score tracking, filters and centralized reporting.
Outcome. A consistent assessment process and better access to learner-performance information.
Thirty years of facilitated programmes
Since 1996 Indus has run sales, service and leadership programmes for organizations across automotive, telecom, banking, FMCG, petroleum, airlines, pharma and manufacturing — 28,000 workshops and OJT sessions a year with a dedicated trainer model and 12–24 month engagements.