Founded by a former Senior Vice President of Sales, Indus has run selling-skills and customer-centricity programmes for automotive dealers, telecom retail, banks, FMCG distributors and service centres since 1996. Programmes are structured by level — front end, team leader, sales manager — so that everyone from the counter to the regional office works from one method.
Sales
- Consultative selling, the sales call process, SPIN selling, objection handling and closing
- Distributor and channel management, permanent journey plans, merchandising, trade maths
- Key account management, selling to decision makers, negotiation skills
- Sales management: funnel tracking, market analytics, coaching a sales force
Customer excellence
- Building trust, active listening, empathy and personalisation
- Complaint handling and difficult customers, investigation techniques
- Telephone and front-line etiquette, call-centre and BPO programmes
- Service-advisor and dealer-service programmes for automotive networks
Practice that sticks
Sales and service conversations are exactly where AI role-play earns its place. Learners rehearse objection handling or a complaint call with an AI customer in Hindi or English, get a criteria-level score and a model response, and repeat — while trainers review transcripts and coach on what the data shows. See AI Role-Play & Simulation.
Browse the titles on Sales & Negotiation Training and Customer Service Training.