EMAIL ETIQUETTE TRAINING
Email Etiquette Training and Communication Training, organised by Indus Management Consultants Pvt. Ltd., Effective Business Writing and Business Email teach the rules established for etiquette.
What is email etiquette training?
E-mail etiquette training focuses on helping participants to understand the best global practices of e-mail while avoiding errors, which can negatively impact readers. With large-scale communication through email, each company must install specific business email writing protocols. The general rules for writing business emails are well established; therefore, the effectiveness of communication can increase significantly without much effort by adhering to them. Therefore, Email Etiquette Training plays an important role in our Managerial Training programs.
Many companies send late email replies or not at all, or send answers that do not really answer the questions asked. If your employees have the skills to write a professional email that is professional, then it will contribute significantly to giving you a competitive edge. Apart from educating employees on what can be said in the email and what cannot be said, you can save your company from disturbing customers and strange liability issues.
Effective business email writing has proven a direct impact on productivity. A Pitney Bowes study concludes that the average office worker sends and receives daily: 36 email messages; 52 phone messages; 36 pieces of old-style regular mail; 14 faxes; and eight pager messages. Many of these forms of communication were not available even a few years ago. Technology is progressing so fast that we can do whatever we can to maintain the latest gadgets. By requiring employees to use appropriate, businesslike language in all electronic communications, employers can limit their liability risk and improve the overall effectiveness of the organisation’s e-mail and Internet copy in the process.
– Excerpt from ‘Write Effective Email’ by Nancy Flynn and Tom Flynn
Listed below are some important components of the email writing program organised by Indus Management Consultant Pvt. Ltd.
Business Email Etiquette
- General Etiquette
- Send effective messages
- Forms and vowels of messages
- Reply to Messages
- Organizing Messages
- Replying and forwarding messages
Business Writing
- Powerful techniques to effectively write targeted audiences
- Construction of someone’s writing
- Write clearly and briefly
- Addressing the needs of the audience